Chatwoot

Chatwoot is an open-source, self-hostable customer communication and support platform designed as an alternative to proprietary services like Intercom and Zendesk. It unifies messages from WhatsApp, email, website live chat, Telegram, and SMS into a single shared inbox for support teams.

For civic organisations, legal aid clinics, and community helplines, Chatwoot provides a private, self-hosted system to triage citizen inquiries, assign caseworkers, automate routing with canned responses, and maintain conversation audit histories without per-agent subscription fees.